01Overview
This Refund Policy covers payments made through DigiFee Mitra, the School's online fee portal. It explains what happens if a payment fails, is duplicated, or needs to be reversed.
02Fee refund eligibility
Refunds of school fees themselves (for example, on withdrawal or transfer of a student) are governed by the School's own fee refund rules, not by the payment portal. Please contact the School office directly for eligibility and processing of such refunds.
03Failed transactions
If an amount is debited from your bank account but the portal shows the payment as failed or pending, in most cases the amount is automatically reversed to your original payment method by your bank or Razorpay, typically within 5–7 working days.
If the reversal does not appear within this window, please share your transaction reference (visible in your bank statement or Razorpay confirmation SMS/email) with the School office so it can be traced.
04Duplicate payments
If the same fee instalment is accidentally paid twice, the School will verify both transactions against its records and refund the duplicate amount to the original payment method, usually within 7–10 working days of the request being confirmed.
05How to request a refund
To request a refund for a failed, duplicate, or otherwise incorrect payment, please contact the School office with the following details:
- Student's name and admission number
- Date and amount of the payment
- Payment reference / Razorpay order ID
You can share these details with the office in person or start with a message on WhatsApp using the button below.
06Processing time
Once a refund is approved, funds are returned to the original payment method used for the transaction. Depending on your bank, this may take a further 3–7 working days to reflect in your account.
07Non-refundable amounts
Any payment gateway convenience fee shown separately at checkout, if applicable, is retained by the payment processor and is not refundable, even where the underlying fee payment is refunded.