Refund & Cancellation Policy

1Overview

This Refund & Cancellation Policy applies to fee payments made online through the Lotus International School Fee Payment Portal. School fees are charged for educational services and seat reservation, and are therefore largely non-refundable except in the specific cases described below.

2General Policy

• School fees, once paid, are generally non-refundable, in line with standard school fee policy.
• Fees are charged towards tuition, infrastructure, and academic resources allocated for the relevant term/session, regardless of attendance.
• No cancellation of a successfully completed fee payment is possible once it has been recorded against a student's account, except in the case of a technical/duplicate payment error as described below.

3Duplicate or Failed Transactions

Occasionally, due to technical issues, an amount may be debited from your bank account/UPI but the payment may not reflect as successful on this portal, or you may be charged more than once for the same fee installment.

4How to Request a Refund

To request a refund for a duplicate or erroneous online payment, please contact the school office with the following details:

• Student's name and admission number.
• Date and approximate time of the transaction.
• Transaction reference / UTR number / payment receipt.
• Bank account or UPI ID to which the refund should be credited (if applicable).

Verified refunds are typically processed within 7–14 working days of the request being approved, depending on the bank/payment gateway's processing time.

5Withdrawal, Transfer Certificate & Advance Fees

Refunds related to a student's withdrawal from school, or fees paid in advance for a future term, are governed by the school's official withdrawal and fee refund rules as approved by the school management and applicable education board/government norms — not by this online portal. Please contact the school office for the applicable withdrawal refund policy.

6Cancellation by the School

In the rare event that the school is unable to provide a service for which a fee/charge was collected online (for example, a cancelled event or activity), the corresponding amount will be refunded or adjusted in the next fee cycle, at the school's discretion.

7Payment Gateway Charges

Any payment gateway transaction charges (if applicable) are non-refundable, as these are levied by the third-party payment processor and not retained by the school.

8Changes to This Policy

This policy may be updated from time to time, particularly as online payment features are activated and refined. The "Last updated" date above reflects the most recent revision.